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FAQ

PetPalace is committed to offering pet owners the finest products, ranging from food to toys, from health supplements to grooming supplies.

Home FAQ
  • Q: Can you provide international transportation services?
    A: 
    We can provide FOB/CIF/DDU/DDP terms. If you need us to provide transportation, just provide the shipping address and postal code, and we can check the costs and delivery times of various shipping methods for you.
  • Q: What is the capability of your factory?
    A: 
    Our factory has over 300 workers and a monthly output of over 500000 units, capable of handling large quantities of orders.
    For bulk orders, we will first produce 10% of pre production samples for quality testing during production, and conduct 2 manual inspections and 1 machine inspection upon completion of production to ensure product quality meets standards.

  • Q: Can you provide a sample before order?
    A: 
    We can produce a customized sample before the bulk order. The customized sample fee is USD100-200 according to the design complexity.
    For the existed designs, we can provide the sample for free. You only need to pay the shipping fee.
  • Q: Can you provide custom services?
    A: 
    We can customize the products according to your design. And we can customize the logo, color, size, label, packaging on our existed designs according to your requirements.